📩 Contact Us First

Before returning any item, please contact us via email at thecustomcowboy@outlook.com to let us know the issue. This allows us to guide you through the returns process and assess whether a refund, exchange, or resolution is applicable.

📦 Return Conditions

• Items must be returned in original, unused condition and include all original packaging.
• You have 14 days from the date of delivery to request a return.
• Return postage costs are the responsibility of the customer. We recommend using a tracked or insured service, as we are not responsible for returns lost in transit.

❌ Custom & Personalised Items

Due to the bespoke nature of custom-made or personalised products, these items are non-refundable and non-returnable unless:

• The item arrives damaged, or
• There is a fault or error on our part.

 If this applies, please include clear photos of the item and packaging when you contact us.

 💸 Refunds

Once your return has been received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 working days.

If you have any questions at all, please don’t hesitate to reach out. We’re here to make things right.

Email: thecowboycustoms@outlook.co.uk