At Cowboy Customs, we are committed to protecting your personal data. This Privacy Statement explains how we collect, use, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cowboy Customs is the data controller for the personal data we collect from you through our website and services.

• Website: www.cowboycustoms.com
• Email: [Insert Contact Email]
• Phone: [Insert Phone Number]
• Registered Office: [Insert Physical Address]
• Data Protection Officer (if applicable): [Insert DPO Name & Contact]

2. Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Your name and title
• Contact Data: Email address, telephone number, delivery/billing addresses
• Financial Data: Payment information (processed securely via third parties)
• Transaction Data: Order and payment history
• Technical Data: IP address, browser type, device details
• Usage Data: Information about how you use our site and services
• Marketing Data: Your communication preferences and interaction with marketing

3. Legal Bases for Processing

Under UK data protection law, we must have a legal reason (a “lawful basis”) to use your personal data. These include:
 

• Contractual necessity: To process your orders and provide our services
• Consent: When you agree to receive marketing communications
• Legal obligation: To comply with our legal responsibilities
• Legitimate interests: For business improvement, fraud prevention, and website analytics (only where these do not override your rights)

4. How We Use Your Data

Your data is used for the following purposes:

• To process purchases and deliver products
• To respond to customer enquiries and provide support
• To send service updates and order notifications
• To send marketing (if you’ve opted in)
• To improve our website and services
• To comply with legal and financial regulations

5. Who We Share Your Data With

We may share your personal data with:

• Trusted service providers (e.g., payment processors, couriers)
• IT and analytics partners helping us run and secure our website
• Legal authorities or regulators, if required under UK law
• Potential buyers or investors, in the event of a business sale or restructure (with appropriate protections)

All third parties must comply with UK data protection standards and only process your data on our instructions.

6. International Transfers

If your personal data is transferred outside the UK (e.g., for cloud services), we ensure it is protected through:

• UK “adequacy regulations”, or
• Standard contractual clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO)

7. Data Retention

We will only keep your personal data for as long as necessary to:

• Fulfil the purpose it was collected for
• Comply with legal and tax obligations
• Resolve any disputes or enforce contracts

When no longer needed, your data will be securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have rights regarding your personal data:

• Right to be informed – About how we use your data
• Right of access – To see the data we hold about you
• Right to rectification – To correct inaccurate data
• Right to erasure – To request deletion of your data
• Right to restrict processing – To limit how your data is used
• Right to data portability – To request transfer of your data
• Right to object – To certain types of processing (e.g., marketing)
• Right to withdraw consent – At any time, if processing is based on consent

To exercise any of these rights, contact us at: thecowboycustoms@outlook.com

9. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve functionality and performance
• Analyse site usage
• Personalise content and offers (only with consent)

You can manage your cookie preferences through your browser settings or via our [Cookie Policy].

10. How to Make a Complaint

If you’re unhappy with how we handle your data, please contact us first so we can address your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Phone: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

11. Changes to This Privacy Statement

We may update this Privacy Statement occasionally. If we make significant changes, we will notify you via our website or email.

12. Contact Us
If you have any questions or would like to exercise your rights, please contact:

Cowboy Customs

Email: thecowboycustoms@outlook.com